Production support
Diagnose bugs, failed jobs and integration errors. Improve monitoring and error handling so recurring incidents become visible and actionable.
Services for existing applications
Ruby on Rails maintenance for your live SaaS
Keep your Rails application running and keep shipping useful changes. WideFix provides ongoing maintenance and production support for founders and teams who need experienced engineers to own the existing product.
What ongoing maintenance covers
Dependencies and safe releases
Review Ruby, Rails and gem updates, address security fixes and add regression coverage for important workflows. Keep deployment and rollback instructions usable.
Continued product development
Deliver features, APIs and integration changes alongside maintenance. Use one prioritized backlog so product delivery and application health compete openly for the same budget.
Support for founders without an internal engineering team
You do not need a full-time engineering department to support an existing SaaS. Start with a part-time engagement and a clear owner for technical decisions.
Priorities you can understand
Review customer problems, technical risks and feature requests together. Explain the options and agree which work to do first.
Communication and budget control
Agree on a regular progress update, one shared backlog and a spending limit. Estimate larger changes before committing and flag scope changes for a decision.
Access and continuity
Document the application, deployment and essential integrations. Keep business-owned accounts and repository access clear so support does not depend on one person.
Engagement options and response arrangements
Availability and response targets are agreed before support begins, based on your product needs and the engagement scope.
Part-time maintenance
Agree a recurring allocation for fixes, dependency work and monitoring follow-up. Define included systems, the backlog and how unused or additional time is handled.
Maintenance plus development
Reserve capacity for both support and new features. Review priorities regularly and agree a budget for the next delivery period.
Incident handling
Agree support hours, time zone, communication channel, severity levels, acknowledgement targets and escalation contacts. Response and resolution are separate expectations; out-of-hours coverage requires an explicit arrangement.
Documented client work
Evidence behind the offer
Worship Online: ongoing application ownership
Took over after a developer handover, fixed defects, expanded automated testing and continued maintenance and feature delivery while coordinating specialists around the budget.
Read the case study →HipChip: inherited Rails application
Added automated tests and improved stability while delivering Stripe and ACH payments for a legacy application.
Read the case study →Client feedback
Independent client reviews
Read attributed client reviews on Clutch, including the engagement context and feedback on delivery.
“WideFix really takes ownership of the process and is not just a group of robots.”
What clients say about working with WideFix
Explore the next step
Engineering details and related services
Explore focused services for your application and the technical experience behind our work.
Related service
Legacy Rails maintenance and incremental modernization
Plan dependency upgrades, strengthen tests and modernize an aging application in manageable stages.
Explore the service →Related service
Rails rescue for an unreliable application
Diagnose recurring failures, stabilize production and document a recovery plan.
Explore the service →Related service
Fractional CTO and technical partnership
Connect your technical roadmap, architecture decisions and delivery team with business priorities.
Explore the service →Engineering article
Ruby and Rails upgrade: our documented experience
Read our account of upgrading Ruby and Rails, including compatibility issues and lessons from the process.
Read the engineering article →Discuss Rails maintenance
Tell us about your application, the current problem and your priorities. We will agree on the scope, access needed and a practical first step.
