A shared delivery plan
Receive one prioritized backlog covering product changes and application risks. Agree the first outcome, acceptance checks and the decisions that need your input.
Services for existing applications
Ruby on Rails maintenance for your live SaaS
Keep your Rails application running smoothly and continuously deliver valuable updates. WideFix specializes in Ruby on Rails maintenance tailored for SaaS founders, CTOs, and product owners who require expert engineers to take full ownership of your existing codebase. Our services include production issue resolution, dependency upgrades, performance tuning, and PostgreSQL consulting, all structured with clear support hours and budget controls to fit your business needs.
What you receive at the start of maintenance
Bring your next business priority and the problems affecting customers. We agree the initial review scope, access and budget before committing to ongoing work.
Clear operating responsibilities
Document included systems, technical contacts, support hours, spending limits and escalation arrangements. Identify access or monitoring gaps before relying on the support process.
A verified first change
Carry the agreed change through investigation, implementation and release. Receive a summary of checks, observed results and remaining risks. Select a suitable production observation period and business metric together where relevant.
What ongoing maintenance covers
Production support
Diagnose bugs, failed jobs and integration errors. Improve monitoring and error handling so recurring incidents become visible and actionable.
Dependencies and safe releases
Review Ruby, Rails and gem updates, address security fixes and add regression coverage for important workflows. Keep deployment and rollback instructions usable.
Continued product development
Deliver features, APIs and integration changes alongside maintenance. Use one prioritized backlog so product delivery and application health compete openly for the same budget.
Support for founders without an internal engineering team
You do not need a full-time engineering department to support an existing SaaS. Start with a part-time engagement and a clear owner for technical decisions.
Priorities you can understand
Review customer problems, technical risks and feature requests together. Explain the options and agree which work to do first.
Communication and budget control
Agree on a regular progress update, one shared backlog and a spending limit. Estimate larger changes before committing and flag scope changes for a decision.
Access and continuity
Document the application, deployment and essential integrations. Keep business-owned accounts and repository access clear so support does not depend on one person.
Engagement options and response arrangements
Availability and response targets are agreed before support begins, based on your product needs and the engagement scope.
Part-time maintenance
Agree a recurring allocation for fixes, dependency work and monitoring follow-up. Define included systems, the backlog and how unused or additional time is handled.
Maintenance plus development
Reserve capacity for both support and new features. Review priorities regularly and agree a budget for the next delivery period.
Incident handling
Agree support hours, time zone, communication channel, severity levels, acknowledgement targets and escalation contacts. Response and resolution are separate expectations; out-of-hours coverage requires an explicit arrangement.
Documented client work
Evidence behind the offer
Worship Online: ongoing application ownership
Took over after a developer handover, fixed defects, expanded automated testing and continued maintenance and feature delivery while coordinating specialists around the budget.
Read the case studyHipChip: inherited Rails application
Added automated tests and improved stability while delivering Stripe and ACH payments for a legacy application.
Read the case studyExperience you can inspect
Client feedback and practical Rails contributions
Actual DB Schema
Our open-source tool tracks migrations and helps keep local Rails databases aligned across Git branches.
Explore the migration toolIndependent client feedback
Clutch’s profile shows a 4.9/5 overall rating across 12 reviews, checked October 13, 2026. Read individual engagements and client feedback.
See verified client feedbackRecognition & contributions
Read the original sources for our community mentions, published book, recorded talk, and open-source work.
See the evidence and sourcesClient feedback
Independent client reviews
Read attributed client reviews on Clutch, including the engagement context and feedback on delivery.
“WideFix really takes ownership of the process and is not just a group of robots.”
What clients say about working with WideFix
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Read our account of upgrading Ruby and Rails, including compatibility issues and lessons from the process.
Read the engineering articleDiscuss Rails maintenance
Tell us about your application, the current problem and your priorities. We will agree on the scope, access needed and a practical first step.
